Parachute At A Glance

Year
Founded

2005

Team
Members

70+

Devices
Secured

7,563+

review-starGoogle Reviews

135+

Elevate your IT with our Managed and Co-Managed Service Provider Solutions

At Parachute, we understand that managing your IT infrastructure can be a daunting task.

That’s why with our expertise, you can focus on running your business while we take care of the technical details. Our team of SOC 2 certified professionals provides proactive monitoring, maintenance, and support to ensure that your systems are always running smoothly.

Email newclients@parachutetechs.com or call 800-805-0284 today to learn how our MSP solutions can help your business thrive.

Know the feeling?

Most Palo Alto clients who come to us for managed IT services have an IT company but are unsatisfied. If that’s you, you’re probably stressed about one of the following:

Diminishing Responsiveness

A diminishing level of responsiveness and IT issue resolution from your MSP

Need 24/7 support

A need to receive IT support 24/7 or support for your international offices

Reactive Support

A reactive IT vendor that lacks strategic forethought

Outgrown Capabilities

An awareness that you have outgrown the current IT service provider’s capabilities

Impersonal Assistance

Impersonal and inefficient IT support

Lackluster Security

The realization that IT security should become a bigger priority

It’s probably time for an upgrade then...

Clients who stay with us for IT support are enjoying the following:

Support In Seconds

An average ticket response time of 12 minutes (or call us for support in seconds).

24/7 Real-Time Help

Because at 2 am when your computer isn’t working, you really need it

Specialized Expertise

A team of over 70 with decades of experience building scalable and flexible IT Roadmaps for growing organizations

In-House Feel

An IT partnership that feels in-house (the occasional techie joke included)

Dedicated Team

A dedicated team, not a call center. Our “pod” method means you’ll work with the same support team time and time again.

Advanced Security

A Managed Security Services Provider. We’re geeky and freaky about security.

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We have a system to keep your systems running.

Parachute is more than a passionate team. We’ve developed a proprietary ecosystem that ensures your IT infrastructure will run efficiently and cost effectively. Our process is transparent, reliable, and easy to understand. You’ll never wonder what ‘IT support’ is up to ever again.

Speak With An IT Specialist

What exactly am I getting with a Palo Alto Managed IT Service?

Whether you’re a CTO, or CIO, or the person in your office who knows a little bit about computers and got stuck with the job, we can help. Our team can get as hard-core geeky or as basic as you need. If you’d like to talk megabytes, RTOs, or scripts, we’d love to get geeky with you. Or, if you prefer a simple, executive summary-type approach, we’ll make IT easy to understand.

  • Fully staffed 24/7 service desk
  • Data-driven resource allocation
  • Sophisticated security architecture
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    Data backup and disaster recovery
  • IT roadmaps tailored to growth projections and business goals
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    IT leadership, risk assessment, controls, training, and oversight
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    Strategies for improved productivity and communication

We’re running a lot of accreditations.

Parachute is SOC 2, Type 2 Certified, which puts us in the Top 5% of all MSPs in the world. We also offer Apple certified Support and have HIPAA Compliance. Ask us what all of this means

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Recognition and awards

Certifications are important, but they’re only part of the story. Client and employee experience and happiness are what makes Parachute run, and we appreciate it.

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Happy clients make us happy.

While we won’t overload you with a bunch of company logos (some of our clients prefer to keep their IT provider on the low-down) here’s a few testimonials from the people who matter the most… our clients.

"Parachute has a service model that truly works – they extend our IT team."

Christy Hopeman | VP Information Technology

San Francisco Travel AssociationClient Since 2013
"Parachute is dedicated to understanding our business and providing support."

Reed Kelly | VP of Operations

Sansei Gardens, Inc.Client Since 2017
"Parachute is accountable for the technology piece of our practice so we can focus on taking care of our patients."

Dr. Michael Chan | Surgeon

SF Oral SurgeryClient Since 2015

So we’ve convinced you to give us a chance…where do we go from here?

1. Connect With a Parachute Business Development Manager

Reach out to us by filling out our contact form or giving us a call, and let’s embark on a journey to empower your IT infrastructure. Our initial 10-minute conversation ensures that our collaboration will be a perfect match.

2. Dive into a Comprehensive Discovery Session

Your dedicated Business Growth Expert will immerse themselves in your company’s unique ecosystem during our in-depth Discovery Session. This valuable insight shapes the foundation of a tailored proposal, designed to meet your specific needs.

3. Unveil Your Customized IT Roadmap

Discover your personalized IT blueprint, meticulously crafted to align with your infrastructure, compliance, and security requirements. Parachute’s bespoke proposal empowers your business to soar to new heights in the ever-evolving digital landscape.

Schedule a call with someone who’s actually helpful.

Contact Us

Palo Alto Managed IT Service FAQs

What is a Managed Service Provider (MSP)?

A managed service provider, or MSP, is a third-party IT services vendor that provides remote IT infrastructure and systems management to companies. As an MSP, we allow you to tap into the expertise of top IT professionals while enjoying significant cost savings.

What do Managed IT Services do?

Managed IT services refer to a comprehensive solution provided by an external company, like ours, to manage, maintain, and support a business’s IT infrastructure. This allows the client to focus on their core business operations while we handle the technology side of things.

Our managed IT services at Parachute include proactive monitoring, regular maintenance, cybersecurity, network management, data backup and recovery, cloud services, and helpdesk support. By partnering with us, businesses can benefit from reduced downtime, improved security, cost-effectiveness, access to expert resources, and a tailored technology strategy that aligns with their business goals.

We pride ourselves on delivering top-notch IT solutions to our clients in Palo Alto and beyond, helping them stay competitive and efficient in today’s fast-paced business environment.

What do Managed IT Services in Palo Alto cost?

In general, you can expect to pay anywhere between $100 to $350 per user per month for Managed IT Services in Palo Alto. The average pricing for most small- to mid-size businesses is in the $100-$200 range, while larger companies or those with complex IT needs can expect to pay more. You may find an IT services provider that offers pricing under $100 per month, but these providers tend to have very limited service offerings. Rates higher than $200 per user per month are not very common, but they do exist. These higher rates are typically for very complex IT systems that use a wide variety of services or outsource their entire IT department.

To provide you with an accurate quote, we would need to assess your business’s specific needs and requirements. Feel free to get in touch with our team, and we’d be more than happy to discuss your organization’s IT needs and provide a customized proposal tailored to your business.

What is included in Parachute’s Managed IT Services?

Managed IT services from Parachute include 24/7 monitoring and real-time support, network and security management, data backup and recovery, and more. We work with you to develop a custom solution that meets your specific needs.

What is the difference between IT Services and Managed IT Services?

The primary difference between IT services and managed IT services lies in the scope, delivery model, and the relationship between the service provider and the client. Let’s break it down further:

  1. IT Services: IT services encompass a wide range of technology-related solutions, such as hardware and software installation, network setup, troubleshooting, and maintenance. These services are typically provided on a project-by-project or on-demand basis. IT services providers may also offer consulting and advisory services to help clients with their technology strategy.
  2. Managed IT Services: Managed IT services, on the other hand, involve a more comprehensive and proactive approach to managing a client’s entire IT infrastructure. A managed services provider (MSP) assumes the responsibility of monitoring, maintaining, and supporting a client’s IT environment, often through a long-term partnership. This includes tasks such as network management, cybersecurity, data backup and recovery, cloud services, and helpdesk support.

In summary, IT services are often more transactional and focused on addressing specific issues or projects, while managed IT services provide ongoing support and management of a business’s IT infrastructure. By choosing managed IT services, businesses can benefit from a more strategic and proactive approach to technology, allowing them to focus on their core operations while the MSP takes care of their IT needs.

Why should I use Parachute for Managed IT Services?

For over a decade, Parachute has been delivering expertly managed IT solutions to enterprises in Palo Alto. As a locally owned and operated organization, our expanding team of more than 70 professionals is committed to your success.

Our IT support specialists are on hand around the clock to assist with any problem, regardless of size. By partnering with us, you’ll gain access to not just help desk support but also a comprehensive Managed Security Service Provider.

What industries do you specialize in?

An IT solution that works well for one industry may also complement a company’s needs in another industry. By design, Parachute is not vertical-specific; we provide Managed IT Services to many different industries and types of organizations throughout Palo Alto. As IT consultants, we know this enables us to deliver well-rounded advice and proven recommendations.

As you might expect, our clients in Palo Alto include startups, often in tech, including SaaS, app development, and AI companies. Most of our clients are outside of tech though and span the following industries:

  • Healthcare
  • Business with Government Contracts
  • Law Firms
  • Finance, Insurance
  • Solar and Energy
  • Real Estate and Construction
  • Product Development, Manufacturing, Robotics, Logistics
  • Non-Profit

No matter the industry, Parachute’s Managed IT Services Plan along with exceptional 24/7 IT Support services, addresses the needs of businesses throughout Palo Alto. The investment of time to learn your business is built into our service model. As your dedicated IT Partner, we ensure that the best-in-class IT solutions and IT security layers we implement into your environment will meet your company’s requirements goals.

Do you have expertise in cybersecurity?

Yes, our company, Parachute, has expertise in security. As a Managed IT Services company and a Managed Security Services Provider (MSSP), we offer a range of security services designed to protect your organization’s data, infrastructure, and people. Our team of security experts stays up-to-date with emerging threats and security technologies, ensuring that we can provide comprehensive security solutions tailored to your business needs.

Our Managed IT Security services include:

  • Security Incident Event Management (SIEM)
  • 24/7 Security Operations Center (SOC)
  • Managed Detection Response (MDR)
  • Vulnerability Management Remediation
  • Incident Management Remediation
  • Compliance Preparation Management
  • End-User Security Training
  • Antivirus (Endpoint Detection and Response)
  • Dark Web Monitoring

Our most security-minded Palo Alto clients appreciate that we are among the 5% of MSPs in the United States who have achieved SOC-2 certification.

By choosing Parachute, you get the benefits of both MSP and MSSP expertise, ensuring your IT infrastructure operates optimally while safeguarding your organization against cybersecurity threats.

Get in touch

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